Privacy Policy

Last updated: December 2024

1. Introduction

CompareWise Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website comparewise.co.uk (the "Site").

2. Information We Collect

2.1 Information You Provide

  • Contact Information: When you contact us through our contact form, we collect your name, email address, and any information you provide in your message
  • Communication Records: Records of correspondence when you contact us

2.2 Information Automatically Collected

  • Usage Data: Information about how you use our website, including pages visited and time spent
  • Device Information: Information about your device, browser type, and operating system
  • IP Address: Your IP address for security and analytics purposes

2.3 Cookies and Local Storage

We use cookies and local storage to:

  • Remember your cookie preferences
  • Improve website functionality and user experience
  • Analyze website usage patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website and services
  • To analyze website usage and performance
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted service providers who assist us in operating our website
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. External Links

Our website contains links to external websites. When you click on these links:

  • You will leave our website and visit a third-party site
  • We are not responsible for the privacy practices of external sites
  • We recommend reviewing the privacy policies of any external sites you visit
  • External links open in new tabs/windows for your convenience

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure data transmission protocols
  • Access controls and authentication measures
  • Regular security assessments
  • Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact Inquiries: Retained for up to 3 years for customer service purposes
  • Usage Data: Retained for up to 2 years for analytics purposes
  • Cookies: Retained according to individual cookie settings

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing

9. Cookies Policy

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. We use cookies to improve your experience and analyze site usage.

9.2 Types of Cookies We Use

  • Essential Cookies: Necessary for basic website functionality
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use our site

9.3 Managing Cookies

You can control cookies through:

  • Our cookie banner when you first visit the site
  • Your browser settings
  • Contacting us to update your preferences

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

13. Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: CompareWise Ltd, London, United Kingdom

14. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent
  • Legitimate Interests: For website operation and improvement
  • Legal Obligation: To comply with applicable laws
  • Contract Performance: To respond to your inquiries